Signing up in Material Estética is very easy! You just need to go to this link and follow the instructions providing the required data.
If you have forgotten your password to log in to your Material Estética profile, don’t worry, getting a new password will be simpler than you think.
Go must go to this link and introduce the e-mail account you used to sign up in our website.
In a moment, you will receive an e-mail with the instructions and the link to activate your new password. As you wait for the e-mail, please don’t close Material Estética website. Once you have received the e-mail, click the activation link, it will open a new Material Estética page confirming your password has been changed. Then you will receive a new e-mail with your new password.
Once this process is finished, you will be able to access your Material Estética account with your new password and e-mail address.
*It can also happen that our e-mail is catalogued as spam, if you haven’t received our e-mail in a reasonable time, please check your junk folder.
You can easily find the items you are looking for in our website in any of the following ways:
The products we sell in our online store are brand new; they are presented in their original packing and include their correspondent warranty. Material Estética does not sell used or second-hand products.
Everything we sell appears in our online catalog, therefore, is visible in our website. If you are interested in any product that does not appear in our website, please send us an e-mail to email@example.com and we will inform you about its future availability or chances of having it.
In the product card we specify its availability. Not all articles have immediate availability. Some products can suffer a delay because of stock shortage.
Yes, all of our products include a user manual in English . In case it is not included, we can send it to you via e-mail. You only have to request it to our customer service department.
Material Estéticaoffers you a personalized customer service support for your purchases:
None of the prices shown in this website include VAT, which will vary according to the delivery zone.
They do not include delivery costs nor, in the case, refund commission or possible customs duty.
All sales are made with their correspondent invoice that will be attached to the products.
The delivery period will vary depending on the destination, being normal 24/48 hours to mainland Spain, 5 work days to Baleares and 7 work days to Canarias, Ceuta and Melilla. Excepting incidences related to transportation or stock shortage.
Delivery to a distant town use to be hard, transportation might not go daily and it may take longer.
Shipping and delivery are made from Monday through Friday, excepting holidays. Time shown is an estimated and start counting since the order has left our deposits. If your order has not left 3 work days after you made your order or payment, contact us and we will inform you about estimated shipping and delivery time.
VERY IMPORTANT: Indicate your delivery address correctly when placing your order. Any address change once the order is in the “preparing” stage will represent an extra 3,00 € cost beside a 3 days delay.
When you finish the purchase process, you can specify the delivery address and the invoice address. In case both addresses are identical you can fill in only one.
You can give a different delivery address without problems, as long as such address is within the same country of the invoice address. It is not possible to change the delivery address once your order has been sent.
A minimum purchase total of 0 € is required in order to validate your order.
There are two ways to check if your order has been made correctly:
Material Estética guarantees the possiblity to cancel your order in any moment as long as the cancellation is communicated before the product is sent.
All of our deliveries are secured against robbery, loss or damage. If you notice any harm or manipulation in the package when receiving it, report it in the shipping note of the transportation enterprise. We highly recommend you to check your order once received, any incidence must be notified before 24 hours of its reception.
At Material Estética we calculate prices the clearest way possible, always thinking about the benefit of our clients.
Additional costs (refund payment commission, for example) are not included in the sale prices, since they are only included if you choose a payment method that has an implicit surcharge.
Material Estética electronically stores all orders. In order to modify an order you only have to tell us via chat, phone or e-mail, providing us the number of the order you want to modify. For immediate availability orders and “Cash on Delivery” payment method, you must indicate it within a 2 hours maximum term, since, due to the fact that they are immediate shipment purchases, it is possible that when you communicate the changes, the order could have already left our deposit.
Sure you can, we will be glad to serve you personally.
You can pick up your order personally or ask your order in our office, the address is: C/ Ripolles, 30 - 17486 - Castelló d'Empuries, Gerona (Spain (Mainland & Balearic)).
Our commercial schedule is from Monday through Friday from 9:00h to 13:00h and from 15:00h to 19:00h.
On the other hand, if you want your transportation agency to come over our office and pick up and order previously requested, our pick up schedule is from Monday through Friday from 9:00h to 13:00h and from 15:00h to 19:00h.
In both cases, before you come over, we recommend you to advise us calling by phone to +34 972 109 109 or sending an e-mail to firstname.lastname@example.org so we can confirm that we have the products you need or that your order is ready.
If you are not at home at the moment of the delivery, don’t worry! The transportation agency will leave a note so you can get in contact with them and schedule the delivery (or if you want, to help you drop your package in their nearest office to you), without additional charges.
Important: Transportation agencies use to arrange up to three delivery attempts. After that, the merchandise will be given back to Material Estética.
You can track your order, or well, try to arrange the delivery contacting the transportation agency that will deliver it, providing them your order number.
Wide dimension items are delivered at street level, transportation agencies do not go up to the departments. Take that into account when making your order!
Important: In case you want your item to be left in a first floor, please contact our customer service center and we will send you a previous budget.
Yes, Of course! Your invoice comes inside one of the packages you have received.
Material Estética Showroom is an exhibition room in which you can physically see a selection of some of the available products in our website.
Visit our showroom at: C/ Ripolles, 30 - 17486 - Castelló d'Empuries, Gerona (Spain (Mainland & Balearic)).
To get to our Showroom, you can see the route from your house here:
In the showroom you can see and touch our products and we will advise you about the ones you are interested in. You will also be able to ask questions about features and details and our personnel will help you make your order.
Yes, of course! In our store we will solve any doubt about the products you have bought in our online store.