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Contact us

Contact with Material Estetica through this form to notify incidences, breakdowns, changes and/or returns.

Our after-sale service will contact you by telephone or mail within 48-72 hours.

Repairs

If your product doesn't work or presents any problem, send an explanatory message. You can attach pictures.

  • If your product is in warranty, make sure you have the original package, original accessories and all the documentation (procedures manual, bill, etc.). Your product can lose the warranty if it’s manipulated or repaired without the knowledge of the technical service.
  • If your product is past the warranty period, we will prepare you an estimate for the product’s revision and reparation costs. In this case, if the customer agrees and accepts our estimate, he/she should send us the product assuming the shipping costs. The product must be perfectly packaged to avoid transport damages; otherwise Material Estetica S.L. won’t accept the product.

Incidences

If you received a damaged package, you have not received any of the products you bought, or you want to notify any problem about your order, please leave a message. In case of damage, it is imperative that we receive pictures for us to verify it.

Change and/or returns

If you want to change or return the material you received you should contact us within a maximum period of 14 natural days after you became the order.

Indicate the bill number and the reason for the change and/or returns.

IMPORTANT: It is necessary that the product you return is in its original package and with all the documentation (procedures manual, bill, etc...)

Material Estetica S.L. reserves its right not to accept the product for the reparation, return and/or change if the material doesn't comply with the Terms of Purchase.

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Customer service
(+34) 972 109 109
WhatsApp
+34 627 033 224
eMail
export@materialestetica.com
Opening hours
Mo-Fr: 9h-13h and 15h-19h